Certified Professional Negotiator™ Certification Exam Content
Enhanced Personal Effectiveness
- Reduce aversion to conflict and negotiations
- Develop an awareness of the role of the primary negotiator
- Expand active listening skills and preconceived perceptions
- Establishing a negotiation framework (MAP) that includes purpose and preparation; strategy and style; and tactics and substance
- Achieve confidence and efficiency in negotiations
- Acquire skills for conflict resolution that help navigate complex situations in a diverse world
Improved Working Relationships
- Building effective coalitions and working relationships within team cultures
- Expand perceptions to include honoring the diverse nature of others
- Develop an awareness of strategies that create space for mutual resolution in the face of perceived tension
- Focus on effecting successful resolution of disputes while improving relationships
Enhanced Organizational Effectiveness
- Developing a practice of extreme preparation which encourages thorough, factual and honest communication
- Encouraging engagement of all stakeholders to achieve optimum results
- Shifting the perception of conflict to realize a mutually beneficial outcome
- Selecting effective approaches and analyzing strategies and tactics in negotiations
- Achieving mutual gain through memorialization of understanding or execution of contractual terms
Overcoming Impasse
- Objectively apply creative strategies to continue communication
- Employ tactical empathy and active listening throughout negotiations
- Focus on value to both parties of a mutual solution
- Set reasonable, mutually agreed timelines and goals for the process in advance
- Review areas of agreement when highlighting areas of disagreement
- Apply as much creativity as possible to achieve joint self determination